Help with the ticket purchase

The Zoo of the Pyrenees is an atypical zoo. Animals that have been abused or that suffer the consequences of a lifelong injury live there. Need help buying tickets?

To ensure the peace of mind and well-being of the animals, the Zoo of the Pyrenees cannot be visited without the guidance of our educators.

You can look at us as an animal refuge. While we hope that more zoos will follow our example soon, at the moment our way of working in front of the public is not usual.

Content

What do you have doubts about?

Capacity control

What is the capacity control?
Is it the general entrance to the park?

Experiences in Private Groups

Animal Experience
Owls Experience
Animal Photography

Standard activities

Guided tour
Birds of prey show
Petting zoo

How the visits to the Zoo of the Pyrenees in Catalonia work

There is no General Entry

The first thing that will surprise you is that there is no general entry. You must choose the activities in which you want to participate.

Activities and experiences

Each activity and experience has:

  • A specific schedule (Usually each activity lasts 1 hour.)
  • An individual price
  • Maximum capacity

Standard activities and experiences

These are activities in which different coexistence groups can participate. Maximum capacity in all activities ensures personal treatment with each visitor. These are the following activities:

  • Guided tour
  • Birds of prey show
  • Petting zoo
Price

Each person pays separately. Prices are divided into three categories:

  • Adults (13 – 77 years old)
  • Boys and girls (3 – 12 years)
  • Free
    • Children under 3 years
    • Over 78 years
How to buy tickets for standard activities?

Select the activities in which you want to participate and put the number of people who will enjoy each activity.

Why do we make it so complicated?

Sometimes everyone in the group wants the Guided Tour, but only the children participate in the Petting zoo, for example. We care that you can arrange your visit to the zoo exactly as you wish and that you do not pay for activities that do not interest you.

Experiences in private groups

You can choose experiences in private groups.

  • Animal Experience
  • Owls Experience
  • Animal Photography

These are 100% personalized activities.

Number of participants per private group

Only 1 group of up to 5 people can participate.

Price

The price of the experiences for private groups is the total price of the activity. It doesn’t matter if 1 person or 5 participate.

Do you still have doubts?

Here is an example: if 1 person participates in the Owl Experience, the price is €65. If 2 people take part, the price is also €65, and if 5 people take part, the price remains the same: €65.

How to buy tickets for private experiences?
  1. Select the day
  2. Put the total number of people who will come to visit us at the capacity control.
  3. Choose the experience. In this case there is only 1 ticket available. Put «1 adult» and you can participate up to 5 people.

Watch out!

Only choose 1 adult. If you put 1 adult and 1 child the price will be double! In this case, we will return the price difference to you at the zoo ticket office on the day of your visit.

What is the Capacity control?

Once you have chosen the day of your visit, you will see a tab entitled «Capacity Control». There you have to put the total number of people who will come to visit us. It has no price and is not the general entrance to the park.

This is internal data that we need to comply with COVID-19 regulations.

It is due to this fact that without putting the capacity control you cannot see the activities. Once you have selected the people who will come to visit us on the «Capacity control» tab, tickets for the activities will be unlocked.

Problems with payment?

If you have problems with the online purchase, please contact us. We will be happy to help you!

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